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From the moment we sat down with Judy Forward we had an overwhelming sense of peace and assurance that every need was going to be met. We also want to acknowledge Robb, Kelly and Brian. They encouraged us, made suggestions as to our options (but never tried to influence our choices), and communicated complete competence, love and support toward us as we dove into this unfamiliar turf. Judy was patient, empathetic and personable. I felt as though I was sitting down with a family member. The DVD that Brad and the team created was worth every penny. It was perfect, and brought my sister into the room. The seating was beautiful and comfortable, and the entire experience was wonderful. Thank you, Brown-Forward for taking something so painful and making it peaceful and worry-free. I absolutely know that my sister is still smiling (which is how she spent most of her days, anyway). After we returned from the dinner for our guests, the staff helped us carry everything that pertained to the funeral...the lovely flowers, cards, her urn and the register (done SO well) out to our car. They took something that could be only negative and turned it around to represent the presence of God, warm memories, support and a lot of beauty. Our hearts are full of love and gratitude for the way my sister Liz's celebration was handled. I HIGHLY recommend Brown-Forward.

Barb Kascsak
October 21, 2019

Dear Judy, Thank you very much for all your thoughtful planning and organizing of my mother being laid to rest, and for all the help at the service at St. Paul’s Episcopal Church. You arranged all the aspects of the funeral so well, and we very much appreciate your advice and counsel especially. You are doing God’s work on behalf of bereaved families, and I wanted you to know that you made such a positive difference in my mother’s passing. You are a highly intelligent person and also a Christian, and it is comforting to know that my mother was in a friend’s hands at the very end.

November 6, 2010

Dear Robb, Judy and Brad, Once again, the Brown-Forward team has shepherded our family through the funeral challenges for a loved one. I was too young to be aware of such things when my father died, but certainly since Mother and [Step-Father] were married, our family has been touched by death many times. And, always, all of you (and some I never know) have been there to ease us through the challenging times. Not only do we know that the services you provide will be superlative, but we know that your guidance will be with sensitivity, warmth, and genuine caring. What a comfort to be certain that, as with [my husband], when his death came, you would be there for and with us. And, what a gift you give to those you serve. It is an intensely personalized gift to all of us; permanently added to the fabric of our experience and memories. Over the years, we have grown to think of all of you as a part of our family. And the reality of it is that all of you do far more for us than we could ever do for you! Thank you. When we look back at the time following [my husband's] death, our family has one primary feeling: everything done for [my husband] (Dad) was just right! [He] had 81 incredibly healthy years and as he told us several times during his last weeks, “I’ve had a good run of it in my 81 years. it’s OK – I’m ready!” And since he knew he was not going to recover, we couldn’t fight his reasoning. Of course, his death created a devastating void, the impact of which only time can ease, but [he] looked at life as an invaluable gift to be celebrated. He found joy in his family and friends and in fact, sought it in everyone he met. And – he inspired all of us to do the same. And we can. Remembering that all he did for us and with us is only a thought away and we honor him by following his example. Thank you again for the excellence of your services, your continuing friendship and especially your caring. My the Lord continue to bless you and Brown-Forward in all of your efforts.

October 15, 2009

Robb, Judy and Brad, You’ve heard from the [family] how pleased and grateful they were with your assistance with [the] service. It inspired me to take a moment and tell you how grateful I am, whenever a family picks Brown-Forward. I really appreciate each of you, and have a wonderful time working with you. But let me list a few of the reasons why I recommend you when I get the chance. · The pastoral and personal way you relate to the families is apparent. · You help the family work through all the details of preparing for burial/cremation so that when they come to me I can focus on helping the craft a fitting memorial service, and helping them pastorally to continue their grief work. · You are prompt, and when you come into the church you know what to do. You bring help with ushering, you tend to the family, communicate with them, and get them where they need to be. · You communicate with me as soon as you arrive so that we’re on the same page and so that there are no surprises. · You let me know what you need from me; you ask the questions that insure that everything is in place. · You tend to the little, but important things like flowers, and programs and moving the piano if it needs to be moved. You may take these things for granted, as part of your job. But working with other companies I am often appalled at how little they are providing the family and how little help they are to me. When I’m working with you I feel like we’re partners, doing what we can to provide what the family wants and deserves. So thanks, in case I haven’t said it before, or not often enough. I’m glad that we’re partners in this important ministry.

Martin L. Rolfs Massaglia, D.D. Senior Pastor First Baptist Church of Greater Cleveland

From the time I met the entire Brown-Foward staff they have been incredibly professional and helpful. The home is immaculate and provides a perfect setting for difficult times.

Greg B. Bedford, OH

Robb, Judy, Brad, Don and Bob are absolutely wonderful. They have handled our entire family over the years and have always been respectful and helpful. I am eternally grateful.

B.B. Shaker Heights, OH

As a minister, I have worked with Brown-Forward on dozens of funerals and memorial services and I’ve always been pleased with the results. The B-F staff meets the highest professional standards while showing genuine care and concern for grieving families. Brown-Foward is an outstanding funeral home.

Shawnthea M. Cleveland, OH

Robb was such a great help beginning with my husband’s serious illness 6 years ago. We made the decisions that were possible at that time and then when my husband died, we did not have to deal with them. What a help it was to have Robb on top of all the arrangements! Everything went smoothly. Rocco was a big help, too.

Norma A. Cleveland, OH

Dear Judy, Thank you, the wonderful staff of Brown-Forward and Rocco for all your help and support during my mother’s passing. All of us were so pleased at how smoothly everything went. You, Judy, were a real life saver in our storm.
December 2009 Letter


Dearest Judy, For your tender ways, vulnerable heart, hard work and great attention to detail, we thank you so very much! You so honored [my mother's] wishes and made our parting from her both memorable and thoughtful.
January 2011 Letter


Dear Judy, Thank you for all you did to help us plan and then to execute these plans. Having you in charge gave me a great sense of confidence during a sad and difficult time. I knew it sould all work out beautifully, and so it did – my darling [husband] had a good send off and that helped us all to come to terms with our grieving. You made it all so much easier for us. Again, my thanks and appreciation.
March 2010 Letter


Dear Robb and Brad, Our family and I would like to thank you and your Brown-Forward family for all the kindness, support and caring words that helped us through a very difficult time. The service went on like precise clockwork, the programs were lovely, the visitation at your funeral home the night before was just as well done. Thank you for all you did – seen and behind the scenes including labeling all the flower arrangements, the nice photos and mom’s lovely urn. Most of all, thanks for making everything easy for us.
August 2011 Letter


Dear Robb, Judy and all, Funerals are your business and I know that you plan them everyday, but you all would have heart attacks and strokes if you had to execute them as quickly as you did for [my father's]. I still marvel that you accomplished every detail so perfectly and with great calm and grace. At the visiting hours there was not a single tiny detail left undone. The video was beyond special… and indeed it has been watched much since. [He] appeared so peaceful surrounded by momentos of his favoritealma mater and sports. All the arrangements you made with the family were perfect and the warmth of your surroundings made everyone feel so very welcome… you accomplished miracles in a matter of hours. Our everlasting appreciation.
April 2010


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